Payment Policy
We require payment in full for all subscriptions, which can be provided by credit card at the time of registration using DukePay®, our secure payment platform. Subscription Levels 2 and 3 will be automatically charged to the card associated with your account on the same day each month as your initial registration. You will receive a reminder email a week prior to each upcoming charge and may cancel for the next month if you wish to do so (see cancellation policy below).
Cancellation Policy
Subscription cancellations and modifications are processed on a monthly basis. If you wish to cancel or modify your subscription, please email us at eatingdisorders@duke.edu or call 919-668-0398 at least 5 days before the charge date on your account to prevent charges for the following month(s). Please include your name, the email address associated with your account, and if you’d like to cancel your subscription or change to a different level. We will respond within 3 business days.
Refund Policy
We do not offer refunds for subscriptions that have already been charged for the month. Please reach out to us if you'd like to cancel your subscription. If you do not contact us to cancel at least 5 days before your card is scheduled to be charged, you may be charged for the upcoming month's subscription. If this is the case, you will have access to the site until the end of your subscription for the previously charged month.